harum4Privacy Policy
This page describes what we collect when you use harum4 and how we keep that data protected. We understand that privacy matters to our members across Jakarta, Surabaya, Bandung, Medan, and Semarang, so we outline our data practices transparently.
We at harum4 collect personal information only when necessary to operate our platform, process your accounts, handle deposits and withdrawals, and comply with applicable regulations. We encrypt sensitive data, restrict access to authorized staff, and do not sell member information to third parties for marketing purposes.
Our services are available only in jurisdictions where local law permits online gaming. We comply with data-protection regulations in those regions and handle your information according to the highest standards.
What Data We Collect and How We Use It
Account Registration and Verification Information
When you open an account on harum4, we collect your full name, date of birth, email address, residential address, and phone number. We also request government-issued identification (national ID card) and proof of address (utility bill or bank statement) for account verification. We store these documents securely and use them only to verify your identity, prevent fraud, and comply with anti-money-laundering regulations.
We do not share your identity documents with third parties except where required by law or where necessary to process your withdrawal requests through payment partners such as DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.
Transaction and Account Activity Data
We record all deposits, withdrawals, wagers, and game session activity on your harum4 account. This data includes transaction amounts, timestamps, payment methods used, game categories accessed, and bet outcomes. We use this information to calculate your tier rank, determine weekly cashback eligibility, detect suspicious patterns, and resolve disputes. Your transaction history is stored for at least five years to comply with financial record-keeping requirements.
Cookies, Log Files, and Technical Data
We at harum4 use cookies to store your login session, remember your language preference, and track your navigation within the platform. These cookies do not contain personally identifiable information; they are used only to improve your experience. We also collect log files containing your IP address, browser type, pages visited, and time spent on harum4. This technical data helps us diagnose server issues, prevent fraud, and understand how members use our platform.
You can control cookie settings through your browser; however, disabling cookies may limit your harum4 account functionality. We do not use your technical data for third-party advertising or marketing.
Your privacy is central to how we operate harum4—we collect only what we need, encrypt what we store, and never sell your data for profit.
Data Retention, Security, and Your Rights
How Long We Keep Your Data
We retain your personal information and account activity for as long as necessary to provide harum4 services, resolve disputes, and comply with legal obligations. Transaction records are kept for a minimum of five years; account documents are retained for seven years. If you request account closure, we retain anonymized data for legal and fraud-prevention purposes but delete personally identifiable information after the applicable retention period expires.
Data Security and Third-Party Processors
We at harum4 protect your data using industry-standard encryption (SSL/TLS), secure passwords, and restricted access controls. Our servers may be located outside your jurisdiction; however, all data transmission between your device and harum4 is encrypted. We do not share your personal information with third parties except where necessary to process your transactions. Payment partners such as DANA, e-wallet, mobile banking, local payment, online payment, and bank processors receive only the information required to complete deposits and withdrawals. These processors are contractually obligated to protect your data and use it solely for transaction processing.
We also work with service providers for customer support, analytics, and fraud detection. All service providers sign data-protection agreements and are prohibited from using your data for their own purposes.
Your Rights and Data Access Requests
You have the right to request access to the personal data we hold about you on harum4. You may also request correction of inaccurate information, deletion of certain data (subject to legal retention requirements), or a copy of your data in portable format. To exercise these rights, contact our support team via the Help Center. We will respond to data access requests within 30 days.
If you believe we have mishandled your data or violated your privacy, you have the right to lodge a complaint with the relevant data-protection authority in your jurisdiction. We encourage you to contact us first to resolve any concerns.
Changes to This Policy
We reserve the right to update this privacy policy at any time. Material changes are notified to you via email or in-account notification. Your continued use of harum4 after an update constitutes your acceptance of the revised policy.
- Data minimization: We collect only the information necessary to operate harum4 and comply with regulations.
- Encryption: All sensitive data is encrypted during transmission and at rest in our databases.
- No third-party sales: We do not sell your data to advertisers, brokers, or marketers.
- Access control: Only staff with a legitimate business purpose may view your account data.
If you have questions about our privacy practices or wish to exercise your data rights, contact harum4 support through our Help Center. We maintain English-language support 24 hours a day for privacy inquiries. Our team will assist you in understanding how your data is handled and will work to address any concerns promptly.